Items of note
If you wish to cancel your order please contact us within 14 days of making your order, see clause 1.6.
In the unlikely case of damage, errors or omissions please inform us on the signed delivery note and notify the delivery team.
Please note that our headboards are produced in one solid section and normally represent the largest piece on a delivery. It is the customers responsibility to ensure adequate access for all ordered items.
1.Terms and Conditions of Trading – Dream Bed Company
These Terms and Conditions of Trading apply to all consumer contracts between Dream Bed Company and the Customer (‘you/your’) in relation to all sales of goods and services.
1.1. Product Specifications
1.1.1. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
1.1.2. Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
1.1.3. We will endeavour to match the colour and texture of the fabric of your goods to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.
1.1.4 Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and with exposure to sunlight and heat.
1.2.1. The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate and subject to manufacturing tolerances up to and including +/- 3% of the total size.
1.3.1. All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
1.3.2. Although every effort has been made to ensure that the prices displayed on our website are accurate we reserve the right not to accept orders placed where the pricing is incorrect. In the unlikely event that this situation should occur we will inform you prior to any goods being produced.
1.4.1. We require payment in full before dispatch of goods. A 30% deposit is required before production of Goods will start.
1.4.2. We will contact you as soon as possible to advise you of your estimated delivery date and at this time the balance of any monies due will be payable.
1.4.3. Our final prices listed online include VAT at the prevailing rate and delivery to mainland UK. We can accept payment by Cash or Bank Transfer or PayPal.
1.4.4. Our bank details for payment by Bank Transfer are as follows:
Account Name: UAB „Tokijana“ Account No: LT44 7300 0101 4312 3249 Swift:
1.5.1. For all purchases we will contact you to arrange a delivery when your furniture is completed.
1.5.2. We will deliver your goods to any UK mainland address. Please note that there may be a surcharge for delivery to the Highlands (IV postcodes and above). All deliveries are completed subject to access. Our two man team will deliver to the room of your choice, unwrap the goods and ask you to inspect the goods before signing the delivery note. After production it can take a few days for your items to be collected by the carriers. Please note our carriers operate on a 10 working day delivery service from the date of collection and will contact you approximately 3 days before delivery to book
1.5.3. We do not charge you the full price of the delivery but instead ask for a contribution of £75.00
1.5.4. From time to time our suppliers may run out of stock in your chosen fabric, in which case we will contact you immediately to arrange a new delivery date based on their supply estimates.
1.5.5. If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof. To ensure your claim is not rejected please make a note of any damage on the signed delivery note.
1.5.6. Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Dream Bed Company or delay due to any reasonable rescheduling of delivery.
1.6. Returns and Refunds
1.6.1. We will accept the cancellation of a finished order (‘Goods’) subject to the following conditions.
220.127.116.11. The Goods must not have been made to your specification or otherwise personalised (‘bespoke’) to your requirements. Please note for hygiene reasons we are unable to accept unwrapped mattresses for refund.
18.104.22.168. If you wish to cancel the order, you must notify us of your wish to cancel no later than 14 days after delivery, in writing via email at firstname.lastname@example.org.
22.214.171.124. If these conditions are satisfied, the refund will be paid to you within 14 days of the date of cancellation or within 14 days of proof of return whichever is later.
1.6.2. If you cancel, you are obliged to take reasonable care of any Goods delivered to you, which must be kept in a new unused condition.
1.6.3. In the unlikely event of a manufacturing fault or transit damage, all faults will be repaired. If this is not possible we will collect at our cost for factory repair. If the Goods are beyond repair we will offer a replacement of equal value and style where possible, free of charge.
1.6.4. If you wish to return an item for any reason this will incur a return delivery charge. This will be deducted from any monies due to be credited to you. This includes items returned because they did not fit in your home. Beds, cabinets and mattresses incur a £200 transport charge. (UK Mainland Deliveries only) Export deliveries are likely to incur a larger charge.
1.6.5. Please note that our cancellations/returns policy does not apply to bespoke items, this includes items ordered in a colour not offered in the standard swatch listed online. This does not affect your statutory rights.
1.7.1. The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or wrongly described goods. These rights are not affected by the guarantee.
1.7.2. For the purpose of this clause the guarantor is Dream Bed Company.
1.7.3. All of our upholstered goods carry a 2 year manufacturers guarantee against faulty workmanship and/or faulty materials in relation to framework, cover and upholstering.
1.7.4. The manufacturer guarantee does not cover wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
1.8. Claims under Guarantee
1.8.1. In the event of a claim under guarantee occurring please contact Dream Bed Company in writing and we will advise you on how to proceed with your claim. All issues must be reported immediately on becoming apparent. Dream Bed Company will not be liable for any issues that worsen due to a delay in reporting.
1.8.2. In order to proceed with your claim we will require proof of purchase and you must be the original title holder of the Goods.
1.8.3. We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement of similar or greater value in a similar style to your product. Only if a suitable replacement is not available will you be offered a refund.
1.8.4. We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
1.8.5. Our guarantees are limited to goods sold and retained in the United Kingdom, used solely for private and domestic purposes.
1.9. Internet/Web Purchases
1.9.1. All of our bespoke upholstered goods are made to your exact specifications and therefore cannot be cancelled once we have accepted your order.
1.9.2. Your order up to 14 days after the delivery date. You must keep the product in an as-new saleable condition and retain the original packaging in the condition it was provided.
1.9.3. Should you require a refund or have any other query or complaint, please contact Dream
Bed Company in writing, within 14 days of receiving your order.
1.9.4. Our registered address is Savanorių pr. 180, Vilnius, Lithuania.
1.9.5. We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered. For clarity, we offer a free swatch service to view the swatches in your home environment.
1.9.6. The contract shall not be concluded until we have received your valid payment details and we have accepted your order.
1.9.7. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that errors may occur. We will rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
1.9.8. We are entitled to refuse any order placed by you at our discretion.
1.9.9. To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
1.9.10. Any material downloaded or otherwise obtained through the use of our website is done so at your own discretion and risk. You will be solely responsible for any loss or damage to your own computer systems that result from the download of such materials.
1.10. Data Protection
1.10.1. Dream Bed Company takes privacy seriously. We process your personal data in accordance with the Data Protection Act 1998 (‘the Act’).
1.11. Applicable Law
1.11.1. The website www.dreambedcomany.co.uk is operated and owned by Dream Bed Company. Our registered address and contact point for all written communications is: Savanorių pr. 180, Vilnius, Lithuania. Dream Bed Company is a trading name of UAB „Tokijana“.